Resume

DANIELLE NETKA

Senior Property Claims Adjuster
Ponte Vedra, FL • (904) 555-1234 • daniellenetka@gmail.com

A Property Claims Manager with extensive experience in leading and developing high-performing claims adjuster teams, overseeing the entire lifecycle of property claims, and ensuring exceptional customer service while driving operational efficiencies.

Summary of Qualifications

• Seasoned Senior Property Resolution Specialist with strong communication skills and technical expertise in handling personal property loss claims, including large loss cases. 

• Achieved 95% Customer Satisfaction rate by prioritizing top-notch service delivery. 

• Leveraged 15 years of catastrophe claims adjuster experience, serving as a team lead managing 8 independent adjusters.

• Proficient in utilizing Symbility, Xactimate, and XactAnalysis for creating estimates, documentation, and claim investigations. 

• Maintained active licenses in multiple states, including Florida Home State adjuster license, and completed regular trainings to uphold licensure requirements.

Core Competencies  

Claims Management & Oversight | Team Leadership & Development | Customer Service Excellence | Large Loss Case Management | Policy Coverage Analysis | Vendor/Contractor Coordination Xactimate & Symbility Proficiency | Negotiation & Conflict Resolution | Audits & Performance Reviews

Professional Experience

Liberty Mutual Insurance
Senior Property Resolution Specialist 2023 - Present

• Oversee personal property loss claims, including large loss cases exceeding $75K, collaborating with adjusters on scheduling, inventorying, adjustment, and relocation assistance.

• Utilize Symbility for creating estimates and curate expert product lists/websites across various categories.

• Ensure quality customer service, providing policy details, coverage options, and coordinating vendor services. 

• Assist Claims Reps with in-person inspections/policyholder contact and attend product seminars to build expertise.

• Assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed. 

• Attend product seminars/shows to build personal property expertise.

Progressive Insurance - 2010-2023

2022 - 2023 - Catastrophe Claims Adjuster

• Leveraged 15+ years of catastrophe claims experience coupled with construction/repair expertise. 

• Served as Team Lead, managing 8 independent adjusters. 

• Reviewed field assignments, virtually adjusted claims, maintained multi-state licensure, and handled large losses over $75K. 

• Met response time expectations under high claim volumes. Coached new employees and managed claim assignments. 

• Negotiated supplements, issued payments, examined files, determined coverage, and provided payment authority. 

• Coordinated additional living expenses, engineer involvement, reviewed mitigation files/contractor bids.

•  Verified estimates based on construction standards/practices and carrier requirements. 

• Proficient in XactAnalysis/Xactimate.

2010 - 2022 - Property Claims Adjuster 

• Served catastrophe duty for Fortune 500 client, exceeding response times with high claim loads (4,000+ hours).

• Negotiated supplements, issued payments, determined coverage, provided payment authority, and coordinated engineers. 

• Assisted in training, managed assignments, verified file documentation, and estimate repairs based on requirements. 

• Developed expertise in Xactimate and XactAnalysis. Completed regular training to maintain licensure.

Education

Associate in Risk Management & Insurance, Florida State College Jacksonville

Certifications

Property Claims Manager Certification (W097855)